The Concierge at The Hermitage Hotel

"They did a bang-up job: The 122 guest rooms are large (an average of 475 square feet) with separate dressing and sitting areas and roomy bathrooms with flat-screen TVs, wide marble vanities, and extra-deep tubs (there's a "bath concierge," natch)"

"This hotel offers a pampering package for pets, so it should come as no surprise that the concierge service here promises to address any request"

"Nightly turndown, complimentary shoeshine, 24-hour room service and a 24-hour concierge speak of the high standards one can expect here"