The Concierge at Grand Hyatt Tokyo

"Cheerful clerks, elegantly dressed in black and white, deftly guide English speakers through the hotel and beyond, and concierges are all too happy to print maps and guides to sights and restaurants"

"• If you need directions or recommendations, the hotel’s encyclopedic concierge is an excellent resource — get directions printed out in English and Japanese to ensure you reach your destination"

"Other hotel facilities include a business center, but the clincher is the 24-hour in-house technology concierge, ready to come to any guest's aid and correct computer problems"